ShelfCal Support
Last updated: April 21, 2026
Welcome to the support page for ShelfCal.
ShelfCal is a practical racking calculation app designed for retail teams, store planners, and operations staff. It helps users generate accurate parts lists and quantity estimates for different shelving setups quickly and efficiently.
If you need help using ShelfCal, please review the information below.
About ShelfCal
ShelfCal helps you:
- Calculate racking parts and quantities in seconds
- Reduce manual spreadsheet errors
- Save estimate history for future review
- Copy calculation results for sharing and quoting
- Unlock advanced calculators with a one-time Pro purchase
Supported calculators may include:
- Shelving System
- Bin
- Backwall
- Gondola
Some features may require a Pro purchase.
Frequently Asked Questions
1. What does ShelfCal do?
ShelfCal is a mobile app that helps users estimate racking parts lists and quantities for retail shelving projects. It is built to make calculations faster, more accurate, and easier to manage than manual spreadsheet workflows.
2. Do I need to create an account?
No. ShelfCal does not require sign-up to get started.
3. Can I save my calculation results?
Yes. ShelfCal allows you to save your previous estimates so you can review them later in your calculation history.
4. Which features are free?
Free features may include calculators such as Shelving System and Bin.
5. Which features require Pro?
Advanced calculators such as Backwall and Gondola may require a one-time Pro purchase to unlock.
6. Can I copy my calculation results?
Yes. ShelfCal supports copying results so you can quickly share them for quoting, discussion, or record-keeping.
Troubleshooting
The app is not working as expected
Please try the following:
1. Close and reopen the app
2. Restart your device
3. Make sure you are using the latest app version
4. Reinstall the app if necessary
My purchase did not unlock Pro features
If your Pro purchase is not activated properly:
1. Reopen the app
2. Check that you are signed in to the same Apple ID used for purchase
3. Try restoring purchases if that option is available in the app
4. If the issue continues, contact support with your device model and purchase details
Contact Support
If you need further assistance, please contact:
Email: dwhao84@gmail.com
When contacting support, please include:
- App name: ShelfCal
- Device model
- iOS version
- App version
- A short description of the issue
This will help us respond more efficiently.
Privacy
ShelfCal is designed to help users perform racking calculations efficiently.
For privacy-related questions, please refer to the app’s Privacy Policy page if provided on the App Store listing.
Support Availability
We will do our best to respond to support requests as soon as possible.
Thank you for using ShelfCal.
ShelfCal 支援中心
更新日期：2026 年 4 月 21 日
歡迎來到 ShelfCal 支援中心。
ShelfCal 是一款專為零售團隊、門市規劃人員與營運人員打造的貨架料件估算 App，可協助使用者快速完成貨架料件與數量計算，提升估算效率並降低人工試算錯誤。
若你在使用 ShelfCal 時遇到任何問題，請參考以下說明。
關於 ShelfCal
ShelfCal 可協助你：
- 在幾秒內完成貨架料件與數量估算
- 降低手動輸入 Excel 時產生的錯誤
- 保存每一次估算紀錄，方便後續追蹤
- 一鍵複製結果，方便分享與報價
- 透過一次性 Pro 購買解鎖進階計算功能
支援的計算器可能包含：
- Shelving System
- Bin
- Backwall
- Gondola
部分功能可能需升級 Pro 才可使用。
常見問題
1. ShelfCal 是做什麼的？
ShelfCal 是一款用來進行貨架料件清單與數量估算的 App，適合零售現場、門市規劃與營運團隊使用，能讓估算流程比傳統試算表更快速、更準確。
2. 使用 ShelfCal 需要註冊帳號嗎？
不用。ShelfCal 不需註冊即可開始使用。
3. 可以保存估算結果嗎？
可以。ShelfCal 支援保存歷史估算紀錄，方便日後查詢與回顧。
4. 哪些功能可以免費使用？
免費功能可能包含 Shelving System 與 Bin 計算器。
5. 哪些功能需要 Pro？
像是 Backwall 與 Gondola 等進階計算器，可能需透過一次性 Pro 購買解鎖。
6. 我可以複製計算結果嗎？
可以。ShelfCal 支援一鍵複製結果，方便你用於分享、報價與內部溝通。
問題排除
App 無法正常使用
你可以先嘗試以下方式：
1. 關閉 App 後重新開啟
2. 重新啟動裝置
3. 確認目前使用的是最新版本
4. 必要時重新安裝 App
已購買 Pro 但功能沒有解鎖
若你已購買 Pro，但進階功能尚未正常啟用，建議你：
1. 重新開啟 App
2. 確認目前登入的 Apple ID 與購買時使用的帳號一致
3. 若 App 內有提供恢復購買功能，可先嘗試恢復購買
4. 若問題仍未解決，請來信提供裝置型號與購買資訊
聯絡我們
若你需要進一步協助，請聯絡：
Email：dwhao84@gmail.com
來信時請盡量提供以下資訊：
- App 名稱：ShelfCal
- 裝置型號
- iOS 版本
- App 版本
- 問題描述
這將有助於我們更快協助你排除問題。
隱私權說明
ShelfCal 主要用於協助使用者進行貨架料件與數量估算。
若你有隱私相關問題，請參考 App Store 頁面中的隱私權政策連結。
感謝你使用 ShelfCal
我們會盡力盡快回覆你的支援需求。
感謝你使用 ShelfCal。
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